Politique de confidentialité
dernière mise à jour : Août 2026
General Information
Soul of Rāe is committed to protecting your privacy and personal data. This page explains how the information you entrust to us is collected, used, and secured.
Data we collect
We only collect the information necessary to offer you a smooth and secure experience:
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Order information: name, address, email, phone number.
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Payment information: processed by our secure providers (we never have access to your card numbers).
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Order history: to ensure tracking, returns, and customer service.
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Site navigation: essential cookies for the site's operation.
Why we collect this data
Your data is used to process and ship your orders, manage tracking, returns, and exchanges, send you information related to your order, and improve your experience on the site.
We never sell your data. It is only shared with essential service providers (payment, delivery).
Cookies & tracking
We use essential cookies for the proper functioning of the site, shopping cart management, and navigation analysis, which remains anonymous. You can manage your preferences directly from your browser.
Your rights (GDPR)
In accordance with the GDPR, you have several rights:
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Right of access: to know the data we hold.
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Right to rectification: to modify your information.
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Right to erasure: to request the deletion of your data.
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Right to object: to refuse certain processing.
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Right to portability: to receive your data in a readable format.
To exercise your rights, you can contact us via the Customer Service page.
Your rights (GDPR)
Nous mettons en place des mesures techniques et organisationnelles pour protéger tes informations tels que, les chiffrement des données, des prestataires certifiés, accès limité aux informations sensibles.
Tes données peuvent être transmises aux services de paiement sécurisés, aux transporteurs et outils d’analyse anonymisée. Ces prestataires respectent les normes RGPD.
Modification de la politique
Cette politique peut être mise à jour pour rester conforme aux lois en vigueur. La date de mise à jour sera toujours indiquée sur cette page.
Contact
Pour toute question concernant ta confidentialité ou tes données personnelles, tu peux nous écrire sur notre email : contact@soulofrae.com .